Sunday, January 3, 2016

A Flying Journey

If you follow me on Facebook, then you might have already heard my play by play trials and tribulations of our trip to Arizona the day after Christmas to see our daughter, Hollie and her family but most importantly, the grandkids.

It started on 12/26 with a delay with our flight with Allegiant Air flying out of Springfield, Missouri.  Now I'm sure some of you are asking don't you live in DeKalb, Ilinois.  Why yes I do.  But we drove to my parent's home in Missouri to see them and spend Christmas with our oldest son Drew, and his family, again most importantly the grandkids.  We had two choices for airports, both being about the same distance.  However, the best "deal" on flights was out of Springfield with Allegiant Air.  So money talks and we went to Springfield.

The weather was horrible, storms and hard rain all day and evening so we weren't surprised that our flight was delayed about an hour.  We boarded the plane and sat there, and sat there.  Finally the pilot announces that we are waiting on fuel.  It seems the Springfield Fire Dept. has to be on location while fueling and due to the storms they were off rescuing a car that had driven into flood waters.  Finally we have fuel but now we're waiting on "paperwork and the cap to be put on the fuel tank".  Just exactly how long does that take?  The next update was that the fuel sensors were not working and they needed to call a mechanic in to get them working so the amount of fuel could be determined.  Hmmm... ok....  But while we waited they gave us complementary soda or water...  that was so generous of Allegiant Air (major sarcasm in case you missed it).  It wasn't a full can of soda though, just a small glass.  William was blessed with the remainder of the can, not a full can but more than the King and I got.


Finally at about 11:00 p.m. they off loaded us from the plane to wait in more comfortable surroundings.  So we're sitting in a small airport and there isn't a single solitary shop open to get anything to eat or drink.  Just a few vending machines that have been picked pretty clean.  Three guys  (and no they weren't my guys) decided that all this ordeal called for a beer... but the bar is closed so they helped themselves.  It's an open area and there were some short bar glasses sitting next to the sink and the beer on tap didn't have locks on them so they helped themselves.  It didn't take long for airport security to show up and after much discussion, they were given a citation.  A little interest and excitement for the evening; you know we didn't already have enough!

At last at 1:45 a.m. in the morning, we were told the flight was cancelled and would be rescheduled for some time tomorrow.  All passengers would be given a free night's stay at the Marriott Courtyard, the Marriott would provide free shuttle to the airport, and Allegiant Air would provide each passenger with $150 voucher for future use.

About that free shuttle... Marriott did have a free shuttle but it was a 7 passenger van and there were 150+ passengers that needed a shuttle.  You can imagine the wait time if you were one of the last people to catch that shuttle.  We were fortunate enough to catch the 2nd one.

Once we arrived at the Marriott, there were 2 people working.... the shuttle driver and the young man checking us in.  He was doing the best he could but it was still a lengthy process and he commented he wasn't prepared for this many people at once.  We finally got to our room and in bed about 3:30 a.m.

Day 2 didn't start off much better either.  The breakfast of champions (at 11:00 a.m.) pizza and a beer in the hotel lobby.  I didn't think to order drinks when we ordered the pizza.  There were no Coca Cola products in the hotel, so a beer it is!


Our flight was scheduled for 5:30 p.m. this time.  Got to the airport in plenty of time, after all what are we going to do in Springfield without a car?  Noticed that the same airplane was sitting at the same gate waiting on us.  We were told numerous times that it was a "green" airplane meaning it was ready to go!   It's now 5:30, they haven't called us to board and our flight was scheduled to leave at 5:30.  At 5:45 p.m. they  announce that..... wait for it.... they are checking the fuel levels on the plane..... REALLY???   What happened to that "green" plane and why hasn't that been checked long before now?  We finally boarded around 6:30 p.m. but didn't have lift off until after 8:00 p.m..... for a 5:30 flight!  The whole ordeal was completely ridiculous!

I attempted to call customer service with Allegiant and there is no phone number on their website.  I called the reservations line and asked to be transferred but they wouldn't do it.  They did take my complaint and said the Allegiant would contact me concerning my complaint.  Two days later I did get an email stating that all compensation for my inconvenience had been provided and no further compensation would be provided.  Of course not!  The King and William have said they will NEVER travel with Allegiant again.  I however am a tightwad and I will use my $150 voucher to fly to see the kids one more time.... maybe  Then I'll be done with them too.

Post script.... I'm going to have to reconsider my decision to try them again.  Our flight home was suppose to leave at 3:29 p.m.  For no apparent reason, other that poor management, we were delayed 1 hour leaving Phoenix!  So frustrating!

Let's hope this is no indication of how 2016 is going to be.  I have some great announcements about things happening here in the Queen's Palace.  Come on back and check them out.


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5 comments

  1. I don't think I'd ever want to fly with them again either. Maybe it is an indication of how 2016 will go - as in things can only get better!

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  2. So sorry to hear of your mishaps. I personally know from experience if you are stuck in the airport quickly look for the massaging chairs to sleep in (TX). Also the floor at LAX is disgusting to sleep on. Your year will be great because you adapted and became a stronger person for it. Happy New Year. L

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  3. Definitely a flight from H---. Years ago, we had something quite similar in SFO with UA, but they booked us on a 6:30am flight. After checking into the hotel ~2am, after not having any dinner and no restaurants were opened, our dinner was a vending machine bag of chips. I hope all future travels go smoothly for you and this becomes a once in a lifetime pain in the.... So very sorry you had such an experience.

    QuiltShopGal
    www.quiltshopgal.com

    PS - I'm finding it really easy to follow you via http://mycreativebloglist.blogspot.com/, although I still follow you via a variety of tools

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  4. I always travel, car or plane, with lots of snacks and I've never been sorry for it! Until airlines start to feel the financial impact of inconvenienced passengers, they won't change - you need to be hollering your story on every social media you can because your story reflects in ineptitude of the airlines!!! I have slept in airports before when a delay in one place makes me miss the last flight out and I've had to get a hotel for 2 nights trying to get home from London's Heathrow Airport. If it is possible for me to drive to my destination, that's my first choice because I have a bit more control over my route and delays (not always when going over mountain passes blocked by crashed semis). "They" say that what doesn't kill you makes you stronger...look at how strong you are!!! Hope the year has gotten out all its rotten parts finished for you!!

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  5. Allegient services our local airport with flights to Vegas and Phoenix. Hubby and I have not had these problems, but my sister and other friends have had similar problems. For us it is not only the cheap price, but the matter of a 3 hour drive to another airport :( Wishing you much better luck in the new year!

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