It started on 12/26 with a delay with our flight with Allegiant Air flying out of Springfield, Missouri. Now I'm sure some of you are asking don't you live in DeKalb, Ilinois. Why yes I do. But we drove to my parent's home in Missouri to see them and spend Christmas with our oldest son Drew, and his family, again most importantly the grandkids. We had two choices for airports, both being about the same distance. However, the best "deal" on flights was out of Springfield with Allegiant Air. So money talks and we went to Springfield.
The weather was horrible, storms and hard rain all day and evening so we weren't surprised that our flight was delayed about an hour. We boarded the plane and sat there, and sat there. Finally the pilot announces that we are waiting on fuel. It seems the Springfield Fire Dept. has to be on location while fueling and due to the storms they were off rescuing a car that had driven into flood waters. Finally we have fuel but now we're waiting on "paperwork and the cap to be put on the fuel tank". Just exactly how long does that take? The next update was that the fuel sensors were not working and they needed to call a mechanic in to get them working so the amount of fuel could be determined. Hmmm... ok.... But while we waited they gave us complementary soda or water... that was so generous of Allegiant Air (major sarcasm in case you missed it). It wasn't a full can of soda though, just a small glass. William was blessed with the remainder of the can, not a full can but more than the King and I got.
Finally at about 11:00 p.m. they off loaded us from the plane to wait in more comfortable surroundings. So we're sitting in a small airport and there isn't a single solitary shop open to get anything to eat or drink. Just a few vending machines that have been picked pretty clean. Three guys (and no they weren't my guys) decided that all this ordeal called for a beer... but the bar is closed so they helped themselves. It's an open area and there were some short bar glasses sitting next to the sink and the beer on tap didn't have locks on them so they helped themselves. It didn't take long for airport security to show up and after much discussion, they were given a citation. A little interest and excitement for the evening; you know we didn't already have enough!
At last at 1:45 a.m. in the morning, we were told the flight was cancelled and would be rescheduled for some time tomorrow. All passengers would be given a free night's stay at the Marriott Courtyard, the Marriott would provide free shuttle to the airport, and Allegiant Air would provide each passenger with $150 voucher for future use.
About that free shuttle... Marriott did have a free shuttle but it was a 7 passenger van and there were 150+ passengers that needed a shuttle. You can imagine the wait time if you were one of the last people to catch that shuttle. We were fortunate enough to catch the 2nd one.
Once we arrived at the Marriott, there were 2 people working.... the shuttle driver and the young man checking us in. He was doing the best he could but it was still a lengthy process and he commented he wasn't prepared for this many people at once. We finally got to our room and in bed about 3:30 a.m.
Day 2 didn't start off much better either. The breakfast of champions (at 11:00 a.m.) pizza and a beer in the hotel lobby. I didn't think to order drinks when we ordered the pizza. There were no Coca Cola products in the hotel, so a beer it is!
I attempted to call customer service with Allegiant and there is no phone number on their website. I called the reservations line and asked to be transferred but they wouldn't do it. They did take my complaint and said the Allegiant would contact me concerning my complaint. Two days later I did get an email stating that all compensation for my inconvenience had been provided and no further compensation would be provided. Of course not! The King and William have said they will NEVER travel with Allegiant again. I however am a tightwad and I will use my $150 voucher to fly to see the kids one more time.... maybe Then I'll be done with them too.
Post script.... I'm going to have to reconsider my decision to try them again. Our flight home was suppose to leave at 3:29 p.m. For no apparent reason, other that poor management, we were delayed 1 hour leaving Phoenix! So frustrating!
Let's hope this is no indication of how 2016 is going to be. I have some great announcements about things happening here in the Queen's Palace. Come on back and check them out.