Tuesday, January 3, 2012

YOU WANT ME TO DO WHAT!!!???

I took a break from quilting over the weekend/New Year to work on rearranging my new found quilting/sewing room (which I promise I will show the end results in a later post).  So today I decided I'd better get busy again.  I have quilts to quilt!  Went out to my cozy warm quilting studio, turned my machine on, and I get an error message... something to the effect "Galil Error, command not communicating with the needle position".  Great! 

I turned off both computers that run the machine, closed out the Creative Studio program, checked all my connections, restarted the computers, and CS.... Error message again!  Super Fabulous!!!

Okay, time to call Dave at Creative Studio to get some technical support.  Approximately 30 minutes later, with the top and left side off the CPU, I get the fantastic news.  Your Galil card needs repaired.  You will need to Galil in CA to get an RMA to send the Galil card in for repair or you can purchase a new Galil card for the low, low price of $650.  Hmmm, let me think, Guess I'll send the Galil card in for repairs and be down the time it takes to get it repaired (which they couldn't tell me exactly how long that would be but probably a minimum of 2 weeks). 

Now, the million dollar question, what and where is the Galil card and how do I send it in?  See that black box in the photo below on the right, in the top of the CPU?  Yep, that's the Galil card.  Do you see the 4 sets of wires attached to the Galil card.  Yep, they have to be unplugged and taped together in 4 separate bundles and then I have to remember how they go back in in 2+ weeks.  I can't remember what I did yesterday.  How am I going to remember how I did something 2+ weeks ago!  Oh yeah, and the Galil card is secured in the CPU with 4 small screws and "be careful when you take them out not to bump or disturb anything else around it".  This should be interesting! 



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2 comments

  1. doris, by the time you figure two weeks of lost wages you might be farther ahead to pay the money for a new unit. friggin machines can be such a p.i.t.a.

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  2. You are probably right. I did think about that and probably should have pondered it a little longer. It just gripes the heck out of me to have to put out that much money. I can be such a tightwad sometimes. My machine is barely 3 years old. You wouldn't think if you paid that much money for something it would break down that quickly. And this isn't the first time I've had to be down for a computer problem. July 2010 I had to be out $550 for a motor drive part for the computer.

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